Production Times and Shipping


PRODUCTION TIMES

Most items are made to order apart from a small amount of garments that are ready to send. Production time is generally up to 3 weeks depending on fabrics I have in stock at any given time. I try to keep popular fabric colours in stock but I sometimes get low during busy periods so production time can take a little longer. Production times do not include shipping times.

Please contact me if you need something in a rush as I always try to do what I can if I know the date of the event a gown is required for. I have a rush order fee for anything that is required within exceptionally short time frame. I will let you know when you make contact if this is to be paid for your requirements.

Ready to Send items are already made and ready to send within 1-3 days of purchase. 

SHIPPING

I ship from a rural location. the estimated delivery time for parcel post within Australia is 5-10 business days and express post is usually 2 business days to major cities. Please allow for delayed parcels during peak periods such as Christmas. You can check the delivery timeframe on Australia Post's website here before placing your order. I post from postcode 6285.

Please read the returns policy for information regarding items that are lost/damaged/delayed at the fault of Australia Post as I do have a strict returns policy. 

INTERNATIONAL SHIPPING NOTE

Worldwide shipping is now returning.
Here are the standard delivery time estimates in business days. This is an estimated guide only, to metro areas in major cities and excludes time spent in customs. I am not responsible for delays at the hands of the postal services and do not allow returns for delayed parcels. 
International Economy- 10+ days. No tracking (this service will become available again once shipping times improve)
International Standard- 6+ days. Includes tracking
International Express 2-4 days. Includes tracking and signature on delivery
Further information can be found in the post guide at auspost.com.au/international

Additional charges for taxes or customs clearance are to be paid by the recipient- I have no control over these charges. I am not responsible for delays caused by customs and clearance procedures. I do not collect tax or VAT on the behalf of countries such as the UK so you will need to pay the applicable duties once the parcel arrives in your country.

It is my legal requirement to fill out all customs forms accurately as per the value and description of items shipped. 

If you have any enquiries about shipping or if you need an accurate international shipping quote for any items you'd like to purchase, please get in touch and I will be more than happy to help.